Everything families usually ask before getting started.
Many plans include advocacy services at no extra cost. Start the eligibility check and we'll confirm your coverage in about a minute — no card, no commitment.
A case manager works for the insurer or hospital. Your Aurelia advocate works only for you — their job is your outcome, not anyone else's paperwork.
Yes. With your permission, your advocate can join appointments by phone or video, request records, and follow up with clinical staff on your behalf.
Most members meet their advocate within two business days of completing the intake conversation.
No. Advocates coordinate, explain, and push for you, but treatment decisions always stay between you and your clinicians.
That's one of the most common reasons families come to us. Advocacy is remote-first by design — your whole family can join updates from anywhere.